At Thriftfield.com, customer satisfaction is important to us. However, due to the unique nature of second-hand items, we have specific guidelines regarding returns and refunds. Please review our policy carefully before making a purchase.

1. Return Eligibility

  • Condition of Items: Items must be in the same condition as when received, unworn, unwashed, and with all original tags attached. Any items that show signs of wear, damage, or alteration are not eligible for return.
  • Final Sale Items: All vintage, clearance, and final sale items are non-returnable and non-refundable.
  • Time Frame: You must initiate a return within 3 days of receiving your order. After 3 days, we do not accept returns.

2. Return Process

  • Request a Return: To request a return, please contact our support team with your order number and reason for return.
  • Return delivery Costs: Customers are responsible for all return delivery costs. We are not responsible for items lost during return delivery.
  • Restocking Fee: A 15% restocking fee will be deducted from your refund for all returned items.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method used during purchase. delivery fees are non-refundable.
  • Processing Time: Once we receive your return, please allow 7-10 business days for processing. After the return is processed, your refund will be issued within 3-5 business days.
  • Store Credit Option: As a gesture of goodwill, we offer the option to receive your refund as store credit, with an additional 5% bonus added to the credit amount. This credit can be used on future purchases and has no expiration date.

4. Exchanges

  • Due to the unique nature of our inventory, we do not offer direct exchanges. If you wish to exchange an item, you must return the original item (if eligible) and place a new order for the desired item.

5. Damaged or Incorrect Items

  • Report Issue: If you receive an item that is damaged or incorrect, please contact us within 3 days of delivery. We will work with you to resolve the issue, which may include a replacement or full refund, at our discretion.
  • Proof Required: Please provide clear photos of the damaged or incorrect item for our review.

6. Non-Returnable Items

  • The following items are non-returnable:
    • Vintage items
    • Clearance items
    • Final sale items
    • Intimate apparel

7. Changes to This Policy

  • We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

8. Contact Us If you have any questions or concerns about our Return and Refund Policy.

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